Returns & Replacements

Our Return Policy

We offer a 7-day replacement guarantee on all products. If your product has a manufacturing defect or arrives damaged, we will replace it — no questions asked.

Eligibility

To be eligible for a replacement, your item must:

• Be reported within 7 days of delivery
• Have a genuine manufacturing defect or damage caused during shipping
• Be returned in its original packaging with all accessories included
• Not have been physically damaged after delivery

What We Replace

• Product that does not power on
• Missing or broken accessories in the box
• Charging failures from first use
• Connectivity issues that cannot be resolved through support
• Physical defects present on arrival (dents, cracks, broken seals)

What We Do Not Replace

• Products damaged by the customer after delivery
• Products reported after the 7-day window
• Products returned without original packaging or accessories
• Minor cosmetic differences from product photos

How to Start a Return

Contact us on WhatsApp at +92 300 0000000 with your order ID and photos of the issue. Our team will review within 24 hours and arrange a free pickup if your return is approved. You pay nothing for return shipping.

Replacement Timeline

Once we receive the returned product and verify the defect, we dispatch the replacement within 2 business days. You will receive tracking information via SMS.